About Us
About Us
Last updated: May 2026
Who we are Pelotonx is a specialist cycling technology retailer based in the United States, serving customers across the United Kingdom. We focus exclusively on GPS cycling computers, performance navigation devices, and rider-focused accessories from the brands that serious cyclists actually rely on.
We are not a generalist retailer. We do not list hundreds of products across dozens of categories. We stock a carefully selected range of cycling technology chosen around one question: would a committed cyclist choose this on a real ride?
What we sell Our catalogue is built around GPS cycling computers and performance accessories from established, trusted brands including Garmin, Wahoo, Bryton, and Favero. Every product we list is selected for its accuracy, durability, and relevance to riders who take their training and navigation seriously — from weekend road cyclists to dedicated endurance athletes.
We stock devices for every type of rider. Whether you are looking for an entry-level GPS unit for your first structured training season or a premium head unit with full mapping, touchscreen navigation, and power meter integration, our range covers the full spectrum of serious cycling technology.
How we operate Pelotonx is registered and operated in the United States. We serve customers in the United Kingdom, with all transactions conducted in British Pounds Sterling and all UK consumer rights applying in full to every purchase.
We work with established suppliers to source brand new, manufacturer-packaged products. Every item we dispatch is in its original condition with full manufacturer documentation included.
Orders are processed Monday to Friday. We offer free standard shipping on all orders with an estimated delivery window of 4 to 7 business days across the United Kingdom. All orders are tracked from dispatch to delivery.
Our commitment to transparency We believe buying cycling technology online should be straightforward. That means clear pricing with no hidden fees, honest and realistic delivery estimates, transparent policies, and a support team that knows the products we sell.
We do not display inflated reference prices or artificial discounts. The price you see is the price you pay, and our policies are written to be read and understood, not to obscure your rights as a consumer.
If something goes wrong with your order, we are here to resolve it. We accept returns on both faulty and non-faulty items within 30 days of delivery, and we process refunds within 14 days of receiving a return. Our full return and refund terms are available in our Refund Policy.
Why cycling technology The cycling computer market has evolved significantly over the past decade. Navigation, training load analysis, real-time performance metrics, and connected sensor ecosystems have moved from specialist tools to standard kit for committed riders. The brands we carry — Garmin, Wahoo, Bryton, and Favero — have earned their position in the market through consistent innovation and reliability in real-world riding conditions.
We exist because cyclists deserve a retailer that understands this category in depth, curates its range deliberately, and stands behind every product it sells with honest policies and responsive support.
Our policies We operate with full transparency across all areas of our business. Our complete policy documentation is available at the links below:
- Shipping Policy
- Refund and Return Policy
- Payment Policy
- Privacy Policy
- Cookies Policy
- Terms of Service
Get in touch We welcome questions about our products, orders, and policies. If you are unsure whether a product is right for your setup, reach out before you buy — we are happy to help you make the right choice.
Contact us
We aim to respond within 24 business hours
Business name: Pelotonx
Email: support@pelotonx.store
Registered address: 1392 Tangier Way, Sarasota, Florida 34239, United States
Returns & warehouse: Contact us at support@pelotonx.store to initiate a return and receive your return address.
Support hours: Monday – Friday, 9:00 AM – 6:00 PM
If you have a question about your order, please include your order number in your message so we can assist you as quickly as possible.